Shipping Policy
Shipping Policy
At SPINCASK, we are committed to delivering your order quickly, safely, and with care. We work with reliable shipping partners to provide a smooth and dependable experience from checkout to delivery. Please review the information below for details about our shipping methods, processing times, and policies.
Shipping Methods
We offer shipping options depending on your location. Once your order has been processed and shipped, you will receive a tracking number so you can follow your package throughout the delivery process.
Shipping times and costs may vary depending on your destination and selected shipping service.
Missing or Damaged Items
If your package arrives with missing or damaged items, please contact us within 7 days of delivery.
To help us resolve the issue as quickly as possible, please provide:
- Your order number
- Photos of the damaged packaging, if applicable
- Photos of the damaged product
- A brief description of the issue
Requests submitted more than 7 days after delivery may not be eligible for a replacement or refund.
Minor Packaging Damage
We carefully package all SPINCASK products to help protect them during transit. However, minor cosmetic damage to the outer packaging may occasionally occur during shipping.
If the packaging is damaged but the product itself arrives completely intact and undamaged, the packaging damage alone will not qualify for a return or replacement.
If you have any questions, please contact us at support@spincask.com.
Marked as Delivered but Not Received
If your tracking information shows that your package was "Delivered" but you have not received it, please first contact the shipping carrier and report the issue.
After contacting the carrier, please provide us with any available documentation or confirmation regarding the missing package.
Claims for packages marked as delivered must be reported to us within 7 days of the stated delivery date.
Order Changes
If you need to change your order, including your shipping address, product, or quantity, please contact us within 12 hours of placing your order.
After 12 hours, your order may already have entered processing or been shipped, and we may no longer be able to make changes.
Order Cancellations
Once an order has been placed and payment has been processed, the order is considered final.
We are unable to guarantee cancellations or changes after payment has been processed. Please carefully review your shipping information, product selection, and order details before completing your purchase.
Processing Times
Orders are typically processed within 1–3 business days, excluding weekends and U.S. public holidays.
Once your order has shipped, you will receive an email containing your tracking information.
If you have any questions about your order or shipping, our support team is happy to help: